Frequently Asked Questions About VueMinder Calendar

Everything Else...

• Does VueMinder Calendar support multiple users on the same computer? Where does it save its data?
• I am concerned about data loss. What does VueMinder Calendar do to keep my data safe?
• If I update to a new version, will my old data still be there?
• How do I check if an updated version is available?
• I have downloaded an updated version. How do I install the update?
• How do I buy a license? What payment forms are accepted?
• How long does the trial period last? Can I uninstall and reinstall VueMinder Calendar to reset my trial starting date?
• I like free stuff! I do not want to pay for a license. How do I get the Pro version for free?
• What is the VueMinder Calendar licensing policy?
• Do you offer bulk or site-level discounts?
• I paid for a license. Now what?

Does VueMinder Calendar support multiple users on the same computer? Where does it save its data?

Yes, VueMinder Calendar Pro supports unlimited users on the same computer, provided each user has their own legally purchased license. Users will have private calendar data, which (by default) won't be visible to other users on the computer unless the data is exported, published, or shared to a location that is visible to other users. The VueMinder Calendar options and settings are also unique for each user on a computer, allowing VueMinder Calendar to be custom tailored to each user's needs.

VueMinder Calendar can run independently for each user that is logged into a computer. However, when updating or uninstalling VueMinder Calendar, all users currently logged into the computer must completely exit VueMinder Calendar prior to initiating the installation. Due to Windows permissions issues, the VueMinder Calendar installer is unable to ensure that other logged in users are not running VueMinder Calendar. Although unlikely, errors may occur if VueMinder Calendar is updated or uninstalled while still being run.

By default, VueMinder Calendar stores calendar data, tasks, contacts, options, and settings at the following paths. Note these paths are hidden, so you won't see them unless you enable the display of hidden folders in Windows:

• Windows XP:
  C:\Documents and Settings\username\Local Settings\Application Data\VueSoft\VueMinder
• Windows Vista and 7:
  C:\Users\username\AppData\Local\Vuesoft\VueMinder

If you'd like to change the directory in which data is saved, you can do this from the Program Options window.

I am concerned about data loss. What does VueMinder Calendar do to keep my data safe?

We realize this is a very important concern, which is why VueMinder Calendar has many safeguards in place to avoid data loss. While VueMinder Calendar is running, whenever an event or task is created or changed, VueMinder Calendar automatically saves a backup copy of the current data. A backup copy is also saved when VueMinder Calendar exits or when Windows is shut down. A prior version of these backups is also saved. All this saving is performed very quickly and efficiently, taking just a split second to complete, so you won't notice any effect on runtime performance.

When VueMinder Calendar starts, it automatically loads the most recently saved data. While loading the data, VueMinder Calendar checks whether the data is corrupted. If any errors are detected, VueMinder Calendar will attempt to recover your data. If you ever see a calendar named "Recovered Events", this was used to restore events that were recovered from partially corrupted data. If the data is corrupted beyond all repair, the most recently saved backup copy is loaded, with the same checks for data integrity. If that data is also corrupted, a backup of the backup is used, again using the same data integrity checks.

If all the automatic backups are corrupt, VueMinder Calendar will notify you that your data could not be loaded. This could happen if you're experiencing a hard drive failure, or some other type of memory or file system corruption. However, all is not lost because VueMinder Calendar also provides a mechanism for manually and automatically backing up your data to a location of your choice (this could be a network location, attached storage device, USB stick, etc). To access this feature, select the "Backup or Restore Data" command from the File menu. If you performed a previous backup using this feature, you can use that backup to recover your data.

If I update to a new version, will my old data still be there?

Yes, your previous data will still be there. Updating to a new version will not have any effect on your data. The latest version of VueMinder Calendar preserves backward compatibility with data saved using all previous versions, going back to the very first version of VueMinder Calendar. However, just to be safe, we recommend performing a manual backup of your data prior to updating. You can do this using the "Backup or Restore Data" command from the File menu.

How do I check if an updated version is available?

VueMinder Calendar can automatically check for updates when started or at a set frequency (daily, weekly, or monthly). If a newer version is available, a window will be shown listing the most recent updates and allowing you to download and install the latest version on top of the current version.

If you have disabled automatic update checking, you can manually check for updates using the "Check for Updates" command from the Help menu. You can also check the VueMinder Calendar version history and compare this with the version displayed in the "About VueMinder Calendar" or "Register VueMinder Calendar" window, available from the Help menu.

I have downloaded an updated version. How do I install the update?

If you downloaded a new version outside of the "Check For Updates" feature built into VueMinder Calendar, follow these steps to update VueMinder Calendar to the new version:

1. Ensure VueMinder Calendar is completely closed for all users logged into the computer. If you see the calendar icon in the task tray, right-click the icon and select the "Exit" option.
2. Launch the installer by running the downloaded executable.
3. An installation wizard will appear, the same as when you initially installed VueMinder Calendar. Click through the steps to install the updated version.

After installation completes, you can choose to run the new version of VueMinder Calendar. If you choose not to, you can start VueMinder Calendar manually from the VueMinder folder in the Start Menu. VueMinder Calendar will also run the next time Windows starts, as long as you leave the VueMinder shortcut in the Startup folder of the Start menu.

Note: When you purchase VueMinder Calendar, you receive 12 months of free Update Protection. You can optionally renew your Update Protection at the end of the 12 months for 50% the price of a license. However, this is not required to continue using the software - you just won't be able to upgrade to new versions.

How do I buy a license? What payment forms are accepted?

You can order from within VueMinder Calendar by selecting the "Register VueMinder Calendar" option from the Help menu. You can also buy a license here.

We accept the following payment methods:

• Credit Card (Visa, MasterCard, American Express, Discover/Novus)
• PayPal (USD Only)
• WebMoney (USD Only)
• AliPay (USD Only)
• Bank/Wire Transfer with Invoice
• Check/Money Order
• Fax - Credit Card
• Purchase Order

How long does the trial period last? Can I uninstall and reinstall VueMinder Calendar to reset my trial starting date?

VueMinder Calendar is free to try and fully functional for up to 60 days. After 60 days, it will no longer run, but any events or reminders that you defined during the trial period will be waiting for you to view after you've purchased a license.

Uninstalling and then reinstalling VueMinder Calendar will not reset your trial starting date. If you require more than 60 days to decide whether VueMinder Calendar is right for you, please and we'll be happy to extend your trial period by whatever length you deem necessary (within reason, of course!).

I like free stuff! I do not want to pay for a license. How do I get the Pro version for free?

We'd strongly advise not attempting to download an "uncracked", "keygen", or "warez" version of VueMinder Calendar. Besides encouraging software piracy (and seriously decreasing VueSoft's ability to release new features), doing this also places your computer at a very high risk of being infected with a virus, trojan, malware, or some other type of malicious software. Why risk it?

If you really must have free software, we do offer a Lite version at no charge. It doesn't have quite as many features as the Pro version, and support will be more limited, but hey, it's free!

What is the VueMinder Calendar licensing policy?

A single-user license can be used by a single user on up to 5 computers. Additional users require their own license. However, if using the software at home, all family members living in the same house count as the same user, so only 1 user license is required.

Here are some example licensing scenarios to help you determine how many licenses are required:

• I will run VueMinder Calendar on my PC and laptop = 1 license
• My spouse and I will run VueMinder Calendar on both of our computers = 1 license
• My spouse and 2 children, all living at home, will run VueMinder Calendar on all our computers = 1 license
• My office of 10 employees will each run VueMinder Calendar on their individual PCs = 10 licenses
• My company will be running VueMinder Calendar, with a maximum of 200 users, all located at a single site = 1 site license
• My company will be running VueMinder Calendar. We have two locations, one with 300 employees and another with 450 = 2 site licenses

Do you offer bulk or site-level discounts?

Yes, we do! The more licenses you buy, the more you save:

We offer site licenses in the form of tier levels. The site license you purchase will depend on your corporation's expected maximum number of VueMinder Calendar users. If, after purchasing, you exceed the maximum number of user installations, you can upgrade to the next tier for the cost of the difference. After purchasing a site license, VueSoft will provide VueMinder Calendar Enterprise and a license file, which all installations within a single geographical site or region can point to when placed on a common server. This eliminates the need to track licenses for individual users.

I paid for a license. Now what?

First, thank you! Your support ensures we can continue to improve VueMinder Calendar and offer our unparalleled level of customer service to our users.

After your payment has been processed and approved you will be emailed a link to download the full (unlocked) version. This usually happens within minutes after ordering, although it can take up to a day if you order using TrialPay.

• To register your license, exit the trial version (if running) of VueMinder Calendar by right-clicking the task tray icon and selecting the Exit option. Download the full version and save it somewhere safe, in case you ever need to reinstall VueMinder Calendar. Run the installer, and it will update VueMinder Calendar to a fully licensed version.
• You can use the full version installer to register your license on up to 5 computers where you will be the only user of VueMinder Calendar. Other users will need their own license (see the license policy above).
• Within 24 hours of purchasing a license, you'll receive an Update Protection code. Entering this code into the About window will allow you to receive 12 months of free product updates, which includes any major new releases. Update Protection can optionally be renewed after 12 months, but this is not required to continue using the software. The license is valid for life.

Still have questions?

If your question isn't covered by the FAQ, please submit your question using the form below. We'll provide a response within 24 hours, and if your question could benefit others, we'll add it to the FAQ.

Download

VueMinder Calendar Pro

VueMinder Calendar Lite

System Requirements

Windows 2000, XP, Vista, 7 (32-bit, 64-bit)
Microsoft .NET 2.0

© Copyright 2009-2010 - VueSoft. All rights reserved.