No email or text reminders

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No email or text reminders

Postby Terry McCarty » Fri Jan 27, 2017 9:44 am

My vueminder has been working fine until yesterday. I don't know what changed. It will not send me a text reminder any more. When I go the the options menu and try to send me an email or text message. It comes back to me and says there is an authentication error, authentification failed. I checked my user name and password and they are both correct.

What could be wrong?
Terry McCarty
 
Posts: 12
Joined: Wed Jan 29, 2014 5:12 pm

Re: No email or text reminders

Postby VueSoft » Fri Jan 27, 2017 6:17 pm

Hi Terry, are you attempting to send email through a Google Mail account? If so, have you made any recent changes to the security settings in your Google account? You might need to re-enable access from “less secure apps” before VueMinder can send email through your account. You can enable access on the page linked below:
https://www.google.com/settings/security/lesssecureapps

Also, please check that your email settings weren’t accidentally changed. The SMTP server needs to be smtp.gmail.com, port 465 (not 587), and Use SSL checked.

I hope that helps. Please let me know if you have any other questions.
Dan Chartrand, Founder
VueSoft LLC | St. Louis, Missouri, USA
Better Software. Better Living.
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VueSoft
Dan Chartrand
 
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Location: St. Louis, Missouri, USA


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