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Server Offline Vueminder pro

PostPosted: Thu Aug 03, 2017 11:49 am
by dad488
Recently I get "Server is offline" this is on my machine which contains the server as well.
When I click to reconnect I get

"Unable to connect - A problem occurred while attempting to connect to the server: Unable to connect to any of the specified MySQL hosts"

I ran mysql workbench and have uploaded error log x220 is my server name

This has been running well, but no updates since 2014

I did notice that some of the mysql files are in the wrong directory but this appears to have been true for a while

thanks
dad488

Re: Server Offline Vueminder pro

PostPosted: Thu Aug 03, 2017 5:48 pm
by VueSoft
Hi dad488, it’s possible the firewall settings have changed on the computer where MySQL Server is installed. Please make sure the firewall still allows TCP on port 3306. See the page linked below for more details:
http://www.vueminder.com/sharing.php

If that doesn’t fix it, are you able to connect to MySQL Server through MySQL Workbench? If so, log in as the root user and reset the password on the account that VueMinder is configured to use. After resetting the password, open the Sharing Options in VueMinder and enter the new password. Does that fix it?

Re: Server Offline Vueminder pro

PostPosted: Sat Aug 05, 2017 9:24 am
by dad488
Thanks Dan. Problem fixed.
It appears to be Kaspersky firewall settings
I always appreciate your quick support and we love your product.
dad488